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I first met Chief Alan Brunacini as a student of the ISFSI's Company Officer Development I Class in Ashland, MA in 1985. Buckman, III, co-founder of the IAFC Volunteer and Combination Officers Section Why shouldn't you try it? As one advice-seeking young man told me, ‘Chief, I'm getting old as fast as I can!’ Their challenge is simply they haven't been in and around very many burning buildings.'" It is that, at the current stage of their career, they lack operational experience.
At one point, he had asked the question, “What can you change?” He then answered his own question by saying, 'Anything you are big enough to change.' "Alan Brunacini gave so much to the fire service – his insistence on formal incident command systems, his focus on customer service and his mandate to 'be nice,' his empowerment of those who worked with him. But it was something that he said during that first meeting that affected me the most. –Ted Aroesty, executive director, Brighton (N.Y.) Fire District What can you change? Rest in peace Chief, and thanks for helping us see how much better we could do the job!”
“Chief Brunacini helped us to better understand that by doing the little things at incidents, our customers on their worst day could be put at ease, and appreciate us so much more.
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His book, Essentials of Fire Department Customer Service, is required reading for all of our officers as is provides the perfect understanding our how to deliver more than just a response to a fire call, by recognizing that everyone is a customer. For our organization, one of the earliest impacts was his customer service philosophy – helping Mrs. “Chief Brunacini was a pioneer in so many aspects of fire service leadership. FIRE PROTECTION (PAPER) – Tested to the European LFS 60P Fire protection standard (EN15659 ECB.Helping us see how much better we could do the job.COLOUR – Finished in a high quality scratch resistant paint RAL9003 White.APPROVALS – UK Police approved (Secured by Design scheme) and the Association of Insurance Surveyors (AiS).
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